**** UPDATE ****
Tim, the owner of The Strip Club, reached out to me via a comment in the blog. I highly respect this fact. I think it shows Tim does care about the experiences his customers have at his restaurant. I let Tim know that I wasn’t looking for a refund or compensation and that if I return with the group or personally, I will re-review the Strip Club and note my experiences again.
**** END UPDATE ****
I recently met a group of people who enjoy breakfast as much as I do. Breakfast is my favorite meal of the day and it has been argued that breakfast is the most important meal of the day. Every couple of weeks, we meet up on a Sunday to go to different restaurants in the twin cities to celebrate breakfast and catch up with what is going on in people’s lives. Today, the group went to The Strip Club located in St. Paul. This was an important milestone for the group because it was the first time that the group had ventured outside of Minneapolis to try breakfast in St. Paul. Even though I have not been involved very long with the group, I get the distinct feeling that the group prefers Minneapolis and the west side of the twin cities as compared to the east side and St. Paul. This is mainly because everyone appreciates the city life of Minneapolis. I think the majority of people in the group actually live in the city of Minneapolis. Before I go on, let me just say the Strip Club is a restaurant that focuses on creating unique dishes with different types of meat, it is not an actual strip club.
The location of the restaurant was easy to find especially for someone who does not frequent the east side of the twin cities that much. It was located one block off the Mounds Blvd exit on I-94. There was also a view of downtown St. Paul. Because I only had my iPhone on me, I decided it would be best to walk outside the restaurant and get a picture of downtown St. Paul. Here is what it looked like from just outside the restaurant….
I arrived a little bit early to the restaurant and found the restaurant had several tables together waiting for our group of 10 to arrive. I think its always nice when the restaurant is ready for large parties especially when you call and tell them you will be having a large party. The atmosphere of the restaurant was pretty good with the music in the background and a small upstairs seating area. Our group was seated in the main area. One gripe I and many other people in our group had about the atmosphere is that it was very warm in the restaurant. This could be because our large party or having an open kitchen. It would have been nice if there was some way to open a window or get more air circulating throughout the inside.
Since I was a little early, I ordered coffee as we waited for the rest of the group to arrive. The coffee was good. It didn’t taste like Starbucks or Caribou so that was a welcome change. The wait staff did a pretty good job of keeping everyone’s coffee cup filled up as we waited to order the food. I admit that I took a look at the brunch menu before I stepped foot in the building! That is how much I like breakfast. Several things caught my eye including the Logger’s Tower and Fenian French Toast. Also, since I knew we would probably be there for at least a hour, the North Coast Pranqster’s Golden Ale tap beer sounded worth trying.
The server assigned to our table was efficient and effective at taking the group’s order. A few comments about the menu versus what was posted online. The online menu mentioned an item called Apples and Oatmeal which sounded pretty good, however, the restaurant menu that we ordered from did not have this item listed. Additionally, I wanted to try the North Coast Pranqster’s Golden Ale listed online, but when I asked when beers were on tap, that was not one of them listed. I understand that the restaurant is small and tries to make dishes with fresh ingredients and offer unique beers in limited quantities, but if that is the case, instead of listing the current beer, why not put a note on the menu saying that beers will change based on availability. I really wanted to also try the pork sausage on the menu. I tried to subsitute out the ham for the pork sausage, but my server said she couldn’t do that. She could take out the ham and charge me for a side of pork sausage. I opted not to do this. I ended up ordering the Logger’s Tower which is a triple stack of pancakes, grilled ham, fried eggs, scallions, rosemary, and a side of syrup. For my beverage I ordered a pint of Red Hook IPA beer. Below is a picture of my plate of food without the syrup…
The actual delivery of the order took a little while. This was partially due that several people in the group ordered hamburgers that needed to be thoroughly cooked and the number of people in our group. The wait time didn’t bother me or anyone else in the group too much as it gave everyone a chance to catch up. Plus by the time we were receiving our food, everyone was really hungry. Somehow I am always the last to receive my food in large groups, so I was especially please when my plate finally came out.
The Logger’s Tower was especially tasty! Even though I stayed with the grilled ham, I enjoyed it. Additionally, the pancakes were cooked perfectly. We actually spent a few minutes discussing various ways to mess up pancakes such as over or under cooking them, having too much batter, or making them too fluffy. The pancakes were made just right. The fried eggs were a nice touch to the item. I am a big fan of eggs at breakfast. What topped off of my meal was the syrup. I am not sure if it is homemade or anything, but it was really good; and was just enough to cover the plate and not leave the food soaked in syrup.
Other people at the table ordered grape fruit which was very large, a caramel roll which everyone sampled, the loaded burger, and the Scandahuvian Smoked Salmon and Potato Hash. I heard positive comments about the grape fruit, caramel roll, and the Scandahuvian Smoked Salmon and Potato Hash. However, our burger expert at the table was disappointed with the loaded burger. He was expecting more for the price. So you might want to avoid the burger for brunch.
After everyone was finished eating, is when all the fun and confusion started. The server put everyone’s order on one receipt. Most of us didn’t have cash on hand and needed to use a credit card. We made the request to have bill evenly split 10 ways. Another thing that the group noticed was that tip was already included. I understand that for large parties tips are typically added in, however, I saw two problem with this. First, the tip was at 20% and second, I saw no where on the menu that tips would automatically be added in for large parties. From the many restaurants, I have frequented the standard practice has been to print something on the menu to make your customers aware of this policy. I personally don’t like it when someone determines the amount I am going to tip. I tend to tip at least 20% when the service is good. So I just see the server short changing themselves on this one.
We all put down our cards and gave the server the instructions to split the bill evenly. 2 minutes later, the server comes back and states they don’t accept American Express. I noticed this fact when I walked into the restaurant and luckily I had a visa on me, however, another person in the group did not and had to have his bill added with another bill. This is not a major strike against The Strip Club, but it is something that was discussed at the table. For the type of establishment that it is, we somewhat expected them to take American Express cards. This was just a minor hiccup compared to the next time we saw the server.
After sometime of a delay lasting 5-10 minutes, our server came out and informed us that the maximum amount of cards that could be processed on a single receipt was 6. I have never actually heard this before. We requested that the receipt be split into at least 2 receipts so everyone’s card could be run through. This seems like a simple request. The delays in bringing the table the bill and the fact that it was very very warm in the restaurant by this point made the entire table want to leave as soon as we could.
After the server came back, I saw something on the receipt that I’ve never seen before. A line item that said “Card Charged” and a line item that said “Cash Back” . Apparently, the server choose a unique way of dividing up the bill. These two line items caused a whole bunch of confusion at the table especially since none of us are used to receiving cashback from a credit card transaction. Unfortunately, the server did not inform us the process that was used to split out the bill and we were unable to determine how it was clearly split out or who owed who money.
The final impression I received was as I was getting my cash back from the server the server made the comment – “I’m f*****”. I can relate that the server was frustrated, but this comment should not have been made in front of a customer. I think it would have been better if the server would have spent the time separating out the bills into 10 individual receipts. I am not sure why this could not have been done.
Overall, the experience at The Strip Club was mixed. I would even say more on the disappointing side. The location was decent and the restaurant seemed prepared for the group. The food was tasty especially the Logger’s Tower, but the overall experience of dealing with the bill and the temperature inside the restaurant made our group wonder if it was worth another visit. I would say if the restaurant can improve how it handles large groups it might be worth coming back again. At this time, even though the food was for the most part excellent and due to the many other excellent establishments in the twin cities, I’m unsure if I can truly recommend The Strip Club to my friends.